Direct TV strikes again! This time they robbed me, but I'm not going to take it lying down.
Like many people, we use electronic bills whenever we can, and pay bills online. Good for the environment, but the downside is that you rarely click through to examine the detail. After all, what kind of surprises could there be on a cable bill, right?
Direct TV has been such a pain that I finally asked them to send me a paper copy of my bill to make sure they weren't charging me for all of the broken receivers they sent me. And good thing I did! Imagine my surprise when I saw that they have been charging us for Sunday Ticket for the past FIVE months!
(For those of you without a football fan in the
house, Sunday Ticket is a special subscription to receive every freaking football game in the
country, every weekend for the whole darn season.)
I was surprised to see it on our bill because Chief decided this year that he didn't want Sunday Ticket. So he didn't sign up for it.
Ha! Nice try! Because the cabal at Direct TV doesn't wait for you to sign up. They automatically renew your subscription each year. To the tune of $300, payable in five easy-to-miss installments.
How convenient. For them.
Apparently they start billing for the automatic renewal in July and give you one month to opt out. If you notice. And once the season starts, you
are shit out of luck. You can cancel the rest of the season, but you
can't get a refund.
I called and very nicely explained that we're excellent customers, and neither ordered, nor want, Sunday Ticket. They very nicely explained, "Too bad."
Yeah, too bad. For them. Because I know a thing or two about Investor Relations.
Recent Comments